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The industry pours its attention into search and booking. Steve Singh thinks the money is in what happens after. Spotnana's AI now handles cancellations and refunds, and he believes servicing costs can fall by half. He makes the case at Skift Global Forum.
The industry pours its attention into search and booking. Steve Singh thinks the money is in what happens after. Spotnana's AI now handles cancellations and refunds, and he believes servicing costs can fall by half. He makes the case at Skift Global Forum.
