Skift Global Forum 2026: Executives Place Long Bets on a Changing Traveler
The most important decisions influencing the future of travel don’t happen in a vacuum. Put the leaders making them in one room, and the overlaps become obvious.
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The most important decisions influencing the future of travel don’t happen in a vacuum. Put the leaders making them in one room, and the overlaps become obvious.
For any owner-operator or investor weighing a big-brand flag against independence, the economics of that choice are shifting.
Most sustainability commitments in travel measure what travel companies control directly. It's time to measure what they influence.
The companies that invest on behalf of owners build a different kind of customer loyalty.
Travelers remember and return for experiences that can only be produced in a single time and place.
Guest behaviors around how they use their time on cruises are materially changing, a shift hospitality companies should all be considering.
The question for every travel company shifting resources toward premium: is the demand truly structural?
Almost every travel brand CEO at Skift Global Forum touched on what they want AI agents to do. Fewer talked about how they expect it to work.
Travel companies are trying to turn loyalty programs into a membership. Chenault built the model they’re copying.
The Forum spent two days measuring the value of the traveler. Prince Harry asked whether anyone is measuring the health of the destination.
Every hospitality company has a sustainability commitment. Most of them sit in a report.
Every global hospitality company is deciding whether to optimize for margin or for reach. Accor is choosing reach.
Physical assets, curated experiences, and trained human expertise are the most durable investments because AI makes them more valuable.
The mismatch between decision timeline and data timeline can be a strategic blind spot.
For any company investing in premium, the question is whether you’re competing on your product alone or on where you take the guest.
The brands that don’t stand for something specific will be the first to disappear from the AI-curated shortlist.
Every hotel company is telling owners and franchisees that AI will improve their business. Ballotti is showing them the numbers.
The connected trip every platform CEO promised this week does not exist yet for most travelers. The gap between the vision and reality shows up the moment something breaks.
For OTAs, hotels, and airlines, the question is what happens when a financial partner with that data, that trust, and a new technology stack starts competing for the same relationship.
For any travel brand with a captive repeat audience, the question is whether inventory alone can keep them coming back, or whether they need an added experience layer.