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As trips become more fragmented across providers, travelers still expect someone to step up when plans unravel. For travel brands, how they respond to disruption may be becoming as important to loyalty as the rewards they offer when everything goes right.
As trips become more fragmented across providers, travelers still expect someone to step up when plans unravel. For travel brands, how they respond to disruption may be becoming as important to loyalty as the rewards they offer when everything goes right.
